Terms and Conditions

Standards of Behaviour

You agree to treat me with the same level of respect that I will treat you. You also agree not to attend session(s) under the influence of alcohol or recreational drugs, except for medications prescribed by your doctor. If you do attend your session under the influence of alcohol or recreational drugs or demonstrate violent/abusive behaviour, your session will be cancelled and I may refuse to see you for any future session.

Other Medical or Psychological Treatment

It is recommended that you seek the opinion of a qualified doctor for any symptoms, concerns, illness or disease you have. This includes conditions such as schizophrenia, psychosis, bipolar disorder, severe depression as well as any pre-existing conditions such as epilepsy.
If you are receiving care or treatment from any medical, healthcare or therapy practitioner (e.g. GP, Psychologist or Counsellor), for your wellbeing, I may ask to seek their permission before your session can be confirmed.

I will do my best to ensure the suitability of my sessions and programs for your needs. However, if information is disclosed at any point in your contact with me, including during session(s), that indicates my approach will not be suitable at that time, I reserve the right to make appropriate alterations and/or cancel, terminate or reschedule your session.

Payment

All payments for sessions and programs are in advance, unless otherwise agreed, and may be made online via payment processor Stripe, or via Paypal Invoice / Bank Transfer upon request.

Refunds

All fees are for my professional expertise and time and there is no guarantee of a successful outcome. Therefore, no refunds will be given for any sessions or programmes where you have attended and paid for the session or where you have not followed the above cancellation / re-scheduling policy.

Client Confidentiality

All contact with me, including online video call sessions, telephone conversations and emails, are kept private and confidential. The only circumstances in which this would not apply are when:

• You provide me with written consent for confidentiality to be broken
• I am compelled by a court of law
• A referring GP or other healthcare provider requests a report (you can also request a copy of the report sent in writing)
• Where the information is of a nature that confidentiality cannot be maintained, such as:

(i) the possibility of you harming yourself or others
(ii) cases of fraud and criminal activity
(iii) cases involving minors (under 18 years old)

To read the full Privacy Policy please click here.

Self Hypnosis MP3s / Hypnotic Audios

Hypnosis audio files provided must not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any audios provided are for your personal use only and must not be lent, copied, shared or sold under any circumstances.

The audios feature binaural frequencies. Whilst there are no specific contraindications to using these, there is a theoretical risk for those with epilepsy or an irregular heartbeat (especially if you have a pacemaker). If you have any of these conditions please speak to a medical professional to confirm suitability before booking your session or program.

1-2-1 Online Sessions (“Zoom Sessions”)

Late Arrival: Please logon promptly for your session time. If you are running late, please let me know soon as possible via email to info@stop-smoking-hypnotherapy.com. I will do my best to accommodate a later appointment start. However, where you are more than 20 minutes late, I reserve the right to cancel your session and re-schedule at my discretion.

Cancellations & Re-scheduling: If you need to cancel or re-schedule your session, you must notify me by email at least 24 hours prior to your session start time. Text / SMS messages will not be accepted as notification. Sessions cancelled with less than 24 hours’ notice or non-attendance at sessions without prior notification are non-refundable.